Terms and Conditions

Absolute Resume – Terms & Conditions

Jurisdiction
Absolute Resume operates under Australian Consumer Law (ACL), effective January 2011. ACL sets out consumer rights and business obligations when selling goods and services. Australian Consumer Law (ACL) is set out in Schedule 2 of the Competition and Consumer Act 2010 which is the new name of the Trade Practices Act 1974 (TPA).  We invite our clients to review the ACL and/or our Terms and Conditions, prior to engaging our services.

Services
Delivery of documents and services will primarily be conducted via email and occasionally by other electronic means including telephone. Clients can expect delivery of documents in PDF format and MS Word if required, delivered via email to your designated email address.

We typically deliver finished resumes within 3-4 business days of receiving all of the required information from the client. Cover letters are delivered within 2 business days after receiving all required information and other document timeframes will be agreed on application.

Absolute Resume will deliver services within a reasonable time frame and with reasonable care and skill that would be expected of us by our clients.  Upon receipt of necessary information from clients, a timeframe will be confirmed, so that there will be certainty before engaging our services.

Client input into the process is essential to ensuring reasonable service outcomes. Absolute Resume cannot meet its obligations if clients are unavailable or unable to assist us, when we request feedback and instruction during the provision of services. Absolute Resume do not validate client information, nor give any warranty or assume any obligation to clients or any other party that our product or services are appropriate for the clients intended purpose or use by any other party for any purpose.

Absolute Resume will deliver one resume or cover letter or business report to the client per transaction within the agreed timeframe, along with one rewrite. We will make any reasonable corrections to the first draft of documents sent to clients. Clients have 5 business days after receipt of the first draft to advise any errors or omissions. Once changes have been received by Absolute Resume and agreed with the client, both parties will agree a time for the completion of the revised document. If a client requires the Resume Tailor service for more than one application, a separate fee will be charged.

Unless a rewrite is expressly due to Absolute Resume error, and has been communicated to Absolute Resume within the 5 business day limit, an additional fee will be incurred for additional rewrites due to either;

  • Significant changes in the client supplied data and information
  • Change in role or position the client has applied for

Absolute Resume will assume satisfactory completion of all of its service obligations, if after 15 business days of the final draft being sent to the client, there has been no communication from the clients.

Due to differences in software packages, application settings and hardware, Absolute Resume cannot guarantee the final appearance of the document on the client’s technology, or that of any third party. As a result we can offer you a version of your document in MS Word, in addition to the standard PDF version.

Commencement of services will only begin upon receipt of;

  • Payment from the client, and
  • Receipt of appropriate information from you the client.

Absolute Resume maintains no liability in respect of any outside influence that may affect the delivery or service supply.

Termination
Any agreement between Absolute Resume and the client will be deemed terminated if:

  • Full payment for agreed services is not received within 15 business days of agreement
  • The client is unable to provide feedback and instructions within 15 business days of any request for further information,  so that we can complete our services
  • We lose contact with you and you do not inform us of your new contact details within 15 business days.

Absolute Resume obligations under the agreement will be deemed to end after 15 business days of informing clients that our agreed work and services has been provided to you and is complete.

Should the client thereafter require any further services from us that may arise from our completed work, or otherwise, then any such further services to be provided by Absolute Resume will constitute a new and separate agreement.

Limitation of Liability
Absolute Resume will take all reasonable care in the delivery of services however we do not take responsibility for any inaccuracies in the final product or any damages as a result. The final document will be proof read prior to being sent out and we shall take reasonable care to ensure the final document meets the expected standards, however ultimate responsibility for quality and accuracy will rest with the client.

We provide no guarantee that every cover letter and resume provided as part of our service will result in the client successfully gaining an interview or job offer. We do however guarantee to supply clients with documentation that meets their specified requirements.

Confidentiality
Absolute Resume expressly undertakes to retain in confidence all information transmitted by clients, and will make no use of such information except under the terms and conditions pursuant to the execution of services.

Price & Payment
Payment will be required in full via major credit cards (credit cards accepted include MasterCard and Visa) or direct account to account payment, prior to the commencement of services. In some cases personal cheques may be accepted.

All prices quoted are in Australian Dollars. Goods and Services Tax are inclusive in all prices shown, where applicable.

If for any reason Absolute Resume is unable to complete the agreed service after receiving payment, a refund will be provided.

Website Content
The content of the pages of this website is for your general information and use only, and is subject to change without notice.

Unauthorised use of the website content is strictly prohibited. You may not sell or modify the website content or reproduce, display, distribute, or otherwise use the website content in any way for any public or commercial purpose (including not for profit) for any reason without the strict prior consent of the site owner.

Links to third party web sites are provided solely as a convenience to you and not as an endorsement by Absolute Resume of the contents on such third-party Web sites. Absolute Resume is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites.